General terms

Welcome to The Comfy Client Limited website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Head Office Telephone Sales Department, you agree to be bound by the terms and conditions set out below. This site is owned and operated by The Comfy Client Limited (“ we, our, us, the Company”) Registered Office Unit 84 Shelton Enterprise Centre, Bedford Street, Shelton, Stoke-on-Trent, ST1 4PZ Registered Number 6242477 (England and Wales).


We aim to constantly improve and develop the Company website for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
  • alter or extend promotions at any time.

If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Damage to your computer

The Company makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website will not affect your computer. The Company recommends that you purchase the right firewall and anti -virus software to use this and other websites and screen out anything that may damage it. The Company shall not be liable in the event that while using this website your computer equipment is damaged.

Accuracy of content

The Company has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T(where applicable). We make every effort to display the colour of the product as accurately as possible, but as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.

Acknowledgment and acceptance of your order

If you place an order with the Company by phone, it is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.


Payment methods include PayPal, Debit or Credit cards, Visa, Mastercard, Delta/Connect or Maestro. Payments can also be made electronically by bank transfer, and details will be provided on request. We also accept cheques. Refunds can be made at the discretion of Management.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by the Company. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


This Website may contain links to other Websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such Website.

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. The Company shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.


With correct care you can expect your Comfy Client Cushion System to last for many years. The Comfy Client NHS approved covers are covered by a 2-year limited warranty and the foam is covered by a lifetime limited warranty, both limited to defects in materials and workmanship. Should your Comfy Client Cushion covers or foam fail to perform for any of the above reasons, we will, at our discretion, repair it or replace it free of charge.

In the event of claiming on this warranty, return the defective product by recorded delivery along with details of the defect in writing and a copy of your receipt/invoice to the following address:

The Comfy Client Limited Unit 84 Shelton Enterprise Centre Bedford Street Shelton Stoke-on-Trent, ST1 4PZ Attention: Customer Care Manager

  • A world of difference to the beauty couch

    "As a client I can honestly say my treatment was made a lot more enjoyable because of this amazing cushion. It makes a world of difference to the beauty couch. Highly recommended ..."

    Christine Underwood,
  • A brilliant investment

    "This is a brilliant invention and a brilliant investment ..."

    Alison Robertson, Lavender Room Therapies
  • The cushion system has enhanced each and every massage I give

    "The cushion system has enhanced each and every massage I give ..."

    Rachel Wycherley, Elemental Massage
  • What can I say...Wow

    "What can I say...Wow...if anyone is pondering this system I would say go for it ..."

    Kim McIlwham, Therapy Zone
  • It's the best money I've spent

    "It's the best money I've spent. I feel it has already paid for itself in client comfort ..."

    Janet Creed, Serenity Salon
  • A great product which I would recommend to all

    "Being a Remedial/Holistic Therapist I am always looking to add value to my patients experience when attending my Practice. The Comfy Client Cushion fits the bill perfectly as it enables the patient extra comfort and supp ..."

    Anthony J. Boyce, The Haydn Practice

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Therapist Comfy Cushion