Our Legal Terms
Privacy Policy-Please Read The Comfy Client Limited is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. You agree that you do not object to us contacting you whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You may withdraw this consent by emailing us to that effect. The type of information we will collect about you includes: Your name Address Phone number Email address Credit/Debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law, but be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we may feel obliged to do so. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We endeavour to take all reasonable steps to protect your personal information, however we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Privacy Policy Notice Due to the GDPR changes effective from May 25th 2018 we have also added the following to our current privacy policy: We respect and value your privacy. This privacy policy notice is for this website; www.thecomfyclient.co.uk and served by The Comfy Client Limited and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website. Policy key definitions: "I", "our", "us", or "we" refer to the Business. "Business": The Comfy Client Limited & any other trading names. "you", "the user" refer to the person(s) using this website. GDPR means General Data Protection Regulation. PECR means Privacy & Electronic Communications Regulation. ICO means Information Commissioner's Office. Cookies means small files stored on a users computer or device. Processing of your personal data Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases. Lawful basis: Consent; you have consented to read our information by choosing to click on our website. You have consented to receive information that is relevant to our products and or services by subscribing to our newsletter or opting in. You can unsubscribe or opt out any time by clicking the relevant link on the information that we emailed to you. Your submitted contact information will remain logged until you decide to opt out or unsubscribe. Alternatively you can email us : carol.may@thecomfyclient.com We process your information in the following ways: INFORMATION WE MAY COLLECT FROM YOU We may collect and process the following data about you: Information that you provide by filling in forms on our site www.thecomfyclient.co.uk (our "site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site; If you contact us, we may keep a record of that correspondence; if you complete surveys that we use for research purposes (although for the avoidance of doubt you do not have to respond to such surveys), the information which you provide in response to that survey; Details of transactions you carry out through our site and of the fulfilment of your orders; and details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. IP ADDRESSES AND COOKIES We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website. Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason as detailed on we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to: Estimate our audience size and usage pattern; Store information about your preferences, and so allow us to customise our site according to your individual interests; Speed up your searches; and recognise you when you return to our site. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers and or 3rd party direct mailing companies may also use cookies, over which we have no control. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy Data retention period: We will continue to process your information until you withdraw consent or it is determined your consent no longer exists. SHARING YOUR INFORMATION: We do not share your information unnecessarily with third parties. We do share only your personal information that is legal & necessary with relevant third parties such as:- marketing agencies we work with when creating marketing campaigns, special offers and promotions. delivery service companies. payment gateways. You may give us information about you by filling in subscription forms or forms on a payment site, e.g. www.stripe.com or by corresponding with us by phone, e-mail, web chat or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description, and photograph. If you give us information on behalf of someone else, you confirm that you have given them the information set out in this notice and that they have given permission for us to use their information as set out in this notice. if you choose to participate in any training courses or the purchase of gift vouchers, either as an individual or as a business, your email address may be used to send you an invoice from us and/or via Verifone (www.verifone.com) PayPal (paypal.com) and/or via worldpay (www.worldpay.com) or Stripe (www.stripe.com) and may be used to accept payments from you or to issue refunds where needed. We may in the future use other payment gateways and merchants; the identity of which will be shown in the shopping cart area of our site. This information is kept to allow us to meet our contractual obligations to you. If we choose to use any other payment gateway or merchant then this will be clearly identified in the shopping/payment area Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may disclose your personal information to third parties: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or otherwise permitted under law to do so, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Lady May Aesthetics, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud/crime protection and investigation and credit risk reduction. Your individual rights Under the GDPR your rights are as follows. You can read more about your rights in detail here; the right to be informed; the right of access; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability; the right to object; and the right not to be subject to automated decision-making including profiling. You also have the right to complain to the ICO www.ico.org.uk. if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR. Data security and protection We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement. Transparent Privacy Explanations We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology. Sponsored links, affiliate tracking & commissions Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Our website currently does not but may in the future contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google AdSense, eBay Partner Network, Amazon Affiliates, or are self-served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Clickable sponsored or affiliate links may be displayed as a website URL or as a titled text link. Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not. We do choose to use advertising partners in these ways it will be to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information. If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website. Email marketing messages & subscription Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users. Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign. Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. YOUR CONSENT By providing your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. YOUR RIGHTS Where applicable, you may have certain rights under the UK’s Data Protection Act 1998, including the right to see the personal information held about you and you may ask us to make any necessary changes to ensure it is accurate and up to date. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at The Comfy Client Ltd, 107 Hassell Street, Newcastle under Lyme, Staffordshire, England, ST5 1AX or by clicking the unsubscribe link on any marketing communications we send to you by email. Similarly you can request any amendments or rectifications to your data by contacting us at this address and can use this address to notify us if you would like us to delete or erase your data or, in certain circumstances, if you would like us to restrict the way in which we process your data. Please note that, in certain circumstances, we may not be able to delete or erase your personal data such as where this is still required for the purpose for which it was provided or where we have overriding legitimate interests in retaining your data. Where you have given us your consent to the specific processing of your personal data please note you have the right to withdraw that consent at any time. Should you wish to withdraw your consent please contact us at the address above or email carol.may@thecomfyclient.com
Refund & Return Policy-Please Read At The Comfy Client Limited we constantly and consistently strive to ensure your complete satisfaction every time you shop with us. Sometimes you may want to return your items and we would be very happy to help. We offer a 100% money back guarantee on all Products you may return, subject to being within 30 days of the purchase date. We will happily accept the returns for any reason within 30 days of purchase, and will issue a refund once the items have been received. All products returned must be unopened and with the packaging in it’s original state. Please contact us at carol.may@thecomfyclient.com with a picture of your order clearly shown in your possession and a member of our team will provide instructions for returns within 5 working days. We do not cover return postage cost. A collection may be needed, these are within 10am-5pm Monday to Sunday subject to agreement of a mutually convenient time and date. It is the customers responsibility to be available and present for the collection to take place. If you have a return query please contact us: carol.may@thecomfyclient.com 07747462586
Terms & Conditions-Please Read These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of The Comfy Client Limited (‘the Website’) and your relationship with of The Comfy Client Limited whose registered office is at 107 Hassell Street, Newcastle under Lyme, Staffordshire, ST5 1AX (‘we’, ‘our’ or ‘us’). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us at www.thecomfyclient.com These Terms & Conditions were last updated 08/01/25 1. AGREEMENT By using the Website you agree to be bound by these Terms. 2. AMENDMENTS We reserve the right to update these Terms from time to time without notification It is your responsibility to check for such changes, in any event you will be required to review these Terms before every purchase. If you do not wish to accept new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; We reserve the right modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents. 3. REGISTRATION You warrant that: the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. The products purchased on this site are for private and commercial use only.. You will notify us immediately of any changes to the personal information by e-mailing or telephoning of The Comfy Client Limited at: Email: carol.may@thecomfyclient.com Tel: 07747462586 4. PRIVACY POLICY We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Commissioner’s office. More information can be found here Information Commissioner's Office - GOV.UK https://www.gov.uk › Organisations 5. PROTECTING YOUR SECURITY To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We take the risk of internet fraud very seriously. We are aware of the ever increasing cases of fraudulent credit card transactions and we make every effort to ensure all orders and bookings are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. 6. COMPLIANCE The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character. For any infringement of this term howsoever caused, we reserve the right to claim all direct and indirect consequential losses from you and you herby agree to indemnify us, of The Comfy Client Limited , for any direct and indirect consequential losses as a result of your intentional or unintentional usage of www.thecomfyclient.co.uk 7. INDEMNITY You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information. 8. THIRD PARTY LINKS As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, unless the link relates to a business, company, service or product owned by us, then please be aware that we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. 9. ORDERS All orders and service bookings/appointments are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card, apple pay, android pay, PayPal account, Stripe or Verifone or (ii) dispatch the goods to you or commence the services, whichever is the later. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of our terms. We ship worldwide. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. 10. CANCELLATION RIGHTS Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. If you wish to cancel a contract pursuant to this clause, then please see our Refund & Return Policy for further details of how. 11. PRICE AND PAYMENT We reserve the right to change prices at any time without notice to you. The latest price will always be shown on the website. If your delivery address is within the United Kingdom, no additional taxes or shipping will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT) plus delivery costs, which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information. We will not be liable for additional import taxes. Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Payment for goods can be made by any major credit or debit card or via your PayPal account, Stripe, or Verifone. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket/cart. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning us at The Comfy Client Limited: Email: carol.may@thecomfyclient.com Tel: 07747462586 12. ELIGIBILITY TO PURCHASE To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must: if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested. By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. 13. IP The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. 14. LIMITATION OF LIABILITY Not withstanding any other provision in the Terms, nothing in these Terms: affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear any risk associated with the use of the Internet. Whilst we will always try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website;
and failure of the Website to meet your requirements. You herby are informed and agree that we, of The Comfy Client Limited, and our affiliates and associated companies not liable for direct loss caused to any party accept to a registered user of our site accessing our site as a registered user only. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website. 15. SEVERANCE If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. These Terms are not written to limit consumer rights and protections when purchasing as a consumer as allowed by UK law. Each term is considered unique and severable from the Terms and acceptance of these Terms and conditions is considered and accepted by you as acceptance of each individually severable term. Severability of terms or its constituents is solely at the discretion of a court acting under UK law. 16. WAIVER No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. 17. PROMOTIONS, OFFERS, COMPETITIONS & GIFTS Terms and Conditions in relation to any Promotions, Offers, Competitions & Gifts shall be notified to you at the time of usage and, or, on request from our team: Email: carol.may@thecomfyclient.com Tel: 07747462586 18. REVIEWS If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media or format. You grant The Comfy Client Limited and its associated companies and its sub-licensees the right to use the name that you submit in connection with such content, if we/they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to The Comfy Client Limited, including the execution of deeds and documents, at the request of The Comfy Client Limited . You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to of The Comfy Client Limited : the content and material is accurate; Use of the content and material you supply does not breach any applicable of The Comfy Client Limited guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify of The Comfy Client Limited for all claims brought by a third party against of The Comfy Client Limited arising out of or in connection with a breach of any of these warranties. 19. ENTIRE AGREEMENT These Terms form the entire basis of any agreement reached between you and us. 20. LAW AND JURISDICTION These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.